¶ Handling Postponed Orders and Delivery Quantities
This page explains how the system currently handles orders when the required delivery quantity is not met, and what options are available for members and admins.
Yes.
If the delivery quantity is not met, orders are currently automatically postponed to the next possible month (e.g., March → April).
Important:
- This postponement currently happens without automatic notification.
- An email is only sent if the function "Trigger postponement" is actively used by an Agora admin.
Currently: No, not automatically.
The postponement is handled by the system.
Members only know about it if they:
- are already informed about the logic or
- are actively notified by the pickup location
Currently, there is no automated opt-out function.
This means:
- Members must contact support proactively
- Adjustments are made manually by the team
- Members must specify to which month they want their order postponed
Soon, it will be possible in the member login to independently manage harvest shares and delivery schedules.
This includes:
- Selecting an alternative delivery month
- Independently postponing orders
- Option to use or have a credit applied
This will allow members to respond flexibly and independently to changes in the future without having to contact support.
No.
Cancelation is generally not possible.
Instead:
- Within a current harvest share, only postponement, not cancelation, is possible
- The order is postponed to the next possible month
Additionally:
- If the extension is active, the harvest share repeats after 12 months in the same month
- A short-term "cancellation" in the traditional sense does not exist
The current process is as follows:
- Admin triggers a postponement (optional, for communication)
- Affected members receive an email (only if actively triggered)
- Members can:
- accept the postponement
- choose an alternative month for delivery
- receive a credit for the postponed delivery
At present, this is less of a technical issue and more of a communication topic:
- Orders are not lost
- They are merely postponed in time
- Transparency toward members is not yet fully automated
- Inform affected members early and clearly as soon as a postponement is confirmed.
- Clearly explain that this is not a cancelation but a postponement to the next possible month.
- Point out that alternative months or credits are currently still organized via support, but this will soon be possible independently in the member login.
¶ Further Information & Understanding Context
One level up: Features
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-04-02 · Last updated: 2026-10-11 · Questions or feedback? support@teikei.us