A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
TEIKEI offers food products as part of a solidarity-based model that is based on communal responsibility and planning security for producers.
(1) Food products, particularly fresh and perishable goods, are excluded from the general right of withdrawal.
(2) This applies in particular to harvest shares, as the products are reserved for members after ordering and directly integrated into the solidarity-based delivery cycle by the producers.
(3) After the deadline (visible on the ordering platform), orders can no longer be cancelled or returned, as they have already been included in the harvest, production, and delivery planning.
(4) If a member cannot accept an order, it is their responsibility to arrange for a transfer within the TEIKEI community. A return or refund by TEIKEI is not possible.
For products that are not perishable (e.g., accessories, packaging materials, or non-food items), the statutory right of withdrawal applies.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (TEIKEI, Talstraße 22, 79215 Elzach, support@teikei.shop) by means of a clear statement (e.g., by post or email) of your decision to withdraw from this contract. A telephone notification is not sufficient.
You may use the attached model withdrawal form, but it is not mandatory.
Alternatively, contracts can also be cancelled directly via the following website – both within the statutory withdrawal period and as part of an extraordinary termination:
👉 https://de.teikei.shop/vertraege-kuendigen
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
(1) You must return or hand over the goods to us within fourteen days of withdrawing from the contract.
(2) The member bears the cost of returning the goods.
(3) You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
(If you wish to withdraw from the contract, please fill out this form and send it back.)
To
TEIKEI,
Felix Schröder,
Talstraße 22,
79215 Elzach,
support@teikei.shop
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
(a) This policy applies exclusively to sales via teikei.shop and its subdomains.
(b) TEIKEI reserves the right to change the terms of this cancellation policy at any time.
One level up: Legal Information
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2025-04-27 · Status: 2025-08-06 · Questions or feedback? support@teikei.us