¶ What is TEIKEI Support?
¶ What this page is about
TEIKEI Support is the point of contact for people who want to find their way around the TEIKEI network, participate, or clarify specific questions.
It is not a traditional customer service.
TEIKEI Support is part of community building.
It helps people, communities, organizers, producers, and interested parties better understand how TEIKEI works and how they can get involved.
¶ TEIKEI Support in one sentence
TEIKEI Support provides orientation, answers questions, supports community building, and strengthens connections within the network.
¶ Why TEIKEI Support is important
TEIKEI is not ordinary goods trading.
Harvest shares, pickup locations, communities, producers, logistics, and contributions are all interconnected.
That’s why support isn’t just about quickly solving an individual problem.
It’s about making these connections understandable.
TEIKEI Support helps people:
- understand the idea behind TEIKEI
- find their role in the network
- clarify questions about harvest shares
- build communities
- organize pickup locations
- overcome technical hurdles
- take responsibility within the network
- find the right contact person
- connect with others
¶ Who is TEIKEI Support for?
TEIKEI Support is open to a variety of questions and concerns.
For example, for:
- members
- interested parties
- new communities
- existing communities
- organizers
- ambassadors
- pickup locations
- producers
- regional initiatives
- people who want to build TEIKEI in their region
- people who want to get involved in civil society
¶ What TEIKEI Support does
TEIKEI Support takes on various tasks within the network.
These include:
- answering questions
- providing orientation
- explaining contact pathways
- welcoming new people
- supporting community building
- assisting pickup locations
- guiding organizers
- supporting ambassadors
- explaining harvest shares
- clarifying technical questions about the Agora
- receiving feedback
- sorting concerns
- forwarding to the right people in the network
- documenting knowledge
- making recurring questions visible
- preparing exchange formats
- supporting learning processes in the network
¶ Community building
An important part of TEIKEI Support is building communities.
This involves questions such as:
- How does a new community form?
- How do people in a region come together?
- How can a pickup location be established?
- What tasks do organizers take on?
- How can members share responsibility?
- How are harvest shares collectively managed?
- How can a food region grow?
TEIKEI Support accompanies these questions not as a sales pitch, but as guidance within the network.
¶ Ambassador calls
The ambassador calls are an important part of TEIKEI Support.
They provide space for:
- initial orientation
- questions from interested parties
- exchange with existing communities
- support in setting up new pickup locations
- clarifying next steps
- connecting people and regions
Anyone who wants to learn about TEIKEI or get involved can participate informally.
¶ Community meetings and exchange
TEIKEI Support also facilitates community exchange formats.
These include, for example:
- community meetings
- open Q&A sessions
- regional coordination
- preparation of new groups
- exchange among organizers
- feedback from existing communities
- shared learning spaces
These meetings help share experiences and ensure responsibility is not borne alone.
¶ Questions about harvest shares
TEIKEI Support also helps with questions about harvest shares.
For example:
- What is a harvest share?
- How does collective cost-sharing work?
- How long does a harvest share last?
- What happens if deliveries change?
- How do termination, pause, and feedback differ?
- How can contributions be tracked?
- How are harvest shares, farms, logistics, and communities connected?
It is always explained that a harvest share is part of a collectively managed supply system.
¶ Questions about the Agora
TEIKEI Support also assists with using the TEIKEI Agora.
For example, with:
- registration
- login
- member accounts
- harvest shares
- pickup locations
- orders
- technical issues
- feedback
- communication with organizers
The Agora is a tool.
Support helps make this tool understandable and useful.
¶ What TEIKEI Support is not
TEIKEI Support is not a traditional customer service.
It is also not just a complaints desk.
TEIKEI Support is not there to quickly fulfill individual wishes from a consumer relationship.
It serves as orientation within the shared network.
That’s why TEIKEI Support always asks:
- What is sustainable for the community?
- What is understandable for the farms?
- What strengthens shared responsibility?
- What creates clarity?
- What helps in the long term?
¶ Approach in TEIKEI Support
TEIKEI Support operates with a clear approach.
Key values include:
- relationships before transactions
- honesty
- responsibility
- clarity
- calm language
- respectful communication
- orientation instead of pressure
- community thinking
- transparent boundaries
A good response from TEIKEI Support doesn’t just solve a problem.
It creates understanding.
¶ Why support is nonprofit infrastructure
TEIKEI Support is part of the network’s community infrastructure.
It enables participation, orientation, and knowledge sharing.
It helps people understand and shape the TEIKEI structure.
Support does not sell goods.
It does not organize its own goods trading.
It accompanies the people who make collectively managed supply possible.
¶ Interface between network and practice
TEIKEI Support is an interface.
Many questions converge here:
- technical questions
- social questions
- organizational questions
- questions about harvest shares
- questions about communities
- questions about pickup locations
- questions about participation
- questions about regional development
This allows support to identify early where things are unclear.
This feedback helps further develop the wiki, the Agora, processes, and communication.
¶ How you can use TEIKEI Support
You can use TEIKEI Support if you:
- have a question
- don’t know where to start
- want to found a community
- want to help shape a pickup location
- want to get involved as an ambassador
- need technical help
- want to provide feedback
- have an idea for your region
- want to better understand how TEIKEI works
¶ Further pages
- Submit a support request
- Solve technical problems
- Standard support procedures
- What is an ambassador call?
¶ Summary
TEIKEI Support is a public space for orientation and relationships within the network.
It combines help, knowledge, community building, and concrete clarification.
It is not a traditional customer service.
It helps people understand, share, and practically implement responsibility within the TEIKEI network.
One level up: 04 - Support & Ticket System
Author: Felix Schröder, with help from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-05-10 · Last updated: 2026-05-10 · Questions or feedback? support@teikei.us