The cutoff date determines whether your order will be scheduled for the desired delivery month.
Your order and payment must be fully completed by the cutoff date.
After the cutoff date, your order will only count for a later delivery month.
TEIKEI deliveries are planned collectively.
This requires clarity in advance about:
The cutoff date protects this planning.
After the cutoff date, the monthly delivery is finalized.
You can find the cutoff date in the Agora marketplace.
It is displayed at the top of the page.
As the cutoff date approaches, it is marked more prominently.
You are responsible for checking the cutoff date in time.
You must ensure that everything is completed before the cutoff date:
After the cutoff date, the current monthly delivery cannot be changed.
If you order too late or pay too late, your order will no longer be scheduled for this month.
You will then need to use the next available delivery month.
Support cannot retroactively include a late order in a finalized delivery plan.
Yes.
The cutoff date applies to all products and harvest shares scheduled for a monthly delivery.
This includes, for example:
The key factor is always:
Order and payment must be completed before the cutoff date.
An order with an open or failed payment does not count as completed.
Therefore, check the following yourself:
If the payment is not successfully completed before the cutoff date, the order will not be scheduled for the current delivery.
Contact support only after you have checked the following yourself:
When you write, always include:
Order on time.
Pay on time.
Check your payment status yourself.
After the cutoff date, the delivery planning is finalized.
Late orders will only be considered for a later delivery month.
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Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2025-07-17 · Last updated: 2026-05-20