In-depth articles on ordering, payment, deadline, invoicing, and harvest shares:
You are responsible for completing your order fully and on time.
An order only counts for the next delivery if it is completed and paid before the deadline.
Check your login area.
An order is complete if it is visible there and the payment was processed successfully.
If you do not see an invoice, payment confirmation, or a completed transaction, the order is likely not fully completed.
The deadline determines whether your order will be included in the next delivery.
Order and payment must be fully completed by the deadline.
After the deadline, your order will no longer be scheduled for the current delivery.
If you order or pay after the deadline, your order will no longer be scheduled for the current delivery.
You will then need to use the next possible delivery month.
Support cannot retroactively include a late order in an already finalized delivery schedule.
For the harvest share, the current cycle is currently billed in advance.
During the ordering process, you select:
Afterward, the payment is processed via the chosen payment method.
Currently, full prepayment for the cycle is the valid standard.
Monthly direct debit is planned but not yet active.
Therefore, plan so that the amount for the chosen cycle is available at the time of ordering.
Before renewal, you will receive a reminder.
If you do not cancel on time, the harvest share will be renewed.
Before the new direct debit, any existing credits will be automatically offset where possible.
A credit is credited to your member account.
For a later order or renewal, it will be automatically offset where possible.
You must first check in your login area to see if the credit is visible.
A payment may fail if:
First, check your payment details and account yourself.
Then choose a stable payment method and complete the payment again.
SEPA direct debit is generally the most stable and cost-effective payment method.
It avoids many issues with expired cards, incorrect card details, or declined card payments.
If possible, use SEPA direct debit.
An outstanding amount means that a payment has not yet been successfully completed or assigned.
First, check:
As long as an amount is outstanding, an order or renewal cannot be fully completed.
First, check your login area.
If one order has been paid and a second is open, the paid order generally applies.
Unpaid duplicate orders do not result in duplicate delivery.
If two orders have been paid, contact support with complete details.
No.
After the deadline, the delivery schedule is finalized.
Changes will only apply to later delivery months, if possible in the Agora marketplace.
Support cannot retroactively modify a finalized delivery schedule after the deadline.
Contact support only if you have checked the following yourself:
Your request must be complete.
Always provide:
Order on time.
Pay before the deadline.
Check your login area yourself.
Use SEPA direct debit if possible.
Keep your payment details up to date.
After the deadline, the delivery schedule is finalized.
Contact support only if, after your own review, a specific payment or assignment issue remains unresolved.
One level up: 03 - FAQ – Frequently Asked Questions
Author: Felix Schröder, with help from AI (ChatGPT)
Created: 2025-03-19 · Last updated: 2026-05-20 · Questions or feedback? support@teikei.us