Sometimes, a planned delivery may not occur in a given month.
For example, because:
The delivery is not simply canceled in such cases.
It is either postponed or credited.
If a delivery fails, you will not automatically receive two deliveries the following month.
Each delivery month generally counts as one delivery.
A missed delivery is handled individually.
It will be:
If a delivery fails, a postponement is activated in the system.
You will receive an email from TEIKEI about this.
In the email, you can choose:
If you do not make a selection, the delivery will automatically be postponed to the next possible delivery month for your community.
If no delivery is possible later, a credit will be issued automatically.
No.
You do not need to cancel.
You do not need to terminate your membership.
You also do not need to contact support.
If you do not want a replacement delivery, simply select the "Credit" option in the postponement process.
As long as a later delivery is possible, the credit will not be issued automatically.
The automatic default solution is postponement.
If you do not make a selection, your delivery will remain intact.
It will automatically be postponed to the next possible delivery month for your community.
This also applies if you have not selected another active harvest share for the following month.
The missed delivery remains clearly assigned.
No double delivery will occur.
You will be informed directly by TEIKEI via email.
Additionally, organizers may inform their members if they are aware of the situation.
This is helpful but does not replace the system-generated email.
Therefore, check regularly:
TEIKEI organizes deliveries collectively.
Harvest, delivery quantity, transport, pickup locations, storage, and members must all align.
Automatic double deliveries would complicate planning for communities, pickup locations, and logistics.
Postponement ensures that:
If a delivery does not take place, it is not lost.
You will receive an email with options to choose from.
If you do not make a selection, it will automatically be postponed to the next possible delivery month for your community.
If you do not want a replacement delivery, you must actively select the credit option.
There is no automatic double delivery.
Back to overview: Delivery & Pickup
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-01-13 · Last updated: 2026-10-11