This page explains the key questions about delivery, harvest windows, pickup, rescheduling, replacement deliveries, shipping models, and support.
TEIKEI is not a conventional parcel service.
Deliveries are planned, bundled, and distributed communally via pickup locations.
This means: harvest, delivery quantity, transport, packing facility, distribution warehouse, pickup location, and members must come together effectively.
You are responsible for checking your emails, login area, pickup location, and pickup period in a timely manner.
If you need more details, you’ll find the relevant pages here:
The regular delivery cycle is based on the last Wednesday of the month.
Deliveries generally occur once per month.
Since TEIKEI works with fresh harvests and communal logistics, the actual pickup may vary between Wednesday and Friday depending on region, pickup location, transport, and harvest window.
Products are transported in bundles and then distributed to the respective pickup locations.
Members can usually pick up their products starting Thursday at the designated pickup locations, provided the delivery has arrived and the community has released it for pickup.
For parcel deliveries, delivery may also occur in the first week of the following month.
Check the following yourself:
Pickup takes place at the TEIKEI pickup location assigned to your community or order.
You can find the current pickup location in your login area under your orders.
Also check there for which delivery month your order is scheduled.
For community deliveries, individual doorstep delivery is generally not available.
TEIKEI relies on communal logistics and pickup locations for these deliveries.
This reduces individual transports, makes distribution more predictable, and strengthens local responsibility.
Individual or postal shipping is only available for certain products or special cases when this shipping option is displayed during the ordering process.
If you’d like to suggest a new pickup location, you can contact your community or the responsible organizers.
TEIKEI works with fresh harvests and communal logistics.
The exact delivery date depends on when harvest quality, packing facility, transport, delivery quantity, and pickup location come together effectively.
A fixed rhythm helps with planning.
A completely rigid schedule wouldn’t do justice to fresh harvests.
The harvest window is the period during which a harvest is expected to be possible.
It depends on:
You must check your emails and login area during the harvest window to see delivery information in time.
In exceptional cases, such as with fresh harvests or later ripening, deliveries may occur later. This will be communicated in advance by email.
The delivery quantity is the amount above which organizing a delivery for a community makes sense.
It helps to:
The delivery quantity is part of the communally supported logistics.
If the delivery quantity isn’t reached, you’ll receive an email.
It will include a link for selection.
You can then choose:
If you don’t make a selection, your delivery will automatically be rescheduled to the next possible delivery month for your community.
If a delivery is cancelled, it isn’t lost.
TEIKEI activates a rescheduling in the system and informs you by email.
You can then choose:
If you don’t make a selection, the delivery will automatically be rescheduled to the next possible delivery month, if logistically feasible.
There is no automatic double delivery in the following month.
No.
Each delivery month counts for only one delivery.
If a delivery is cancelled, it is rescheduled or credited.
It won’t be automatically delivered in addition to the next regular delivery.
If you don’t want a replacement delivery, you must actively select the “Credit” option.
As long as a replacement delivery is possible, the credit isn’t automatically generated.
If a replacement delivery is no longer possible, a credit will be automatically created.
For community deliveries, individual rescheduling is generally not possible.
The delivery is organized for an entire community.
If you can’t make it on the pickup day, you must arrange for someone else to pick up your order in time.
You organize a substitute yourself.
Possible options include:
You can also ask in your community if someone can hold your box for you.
If necessary, clarify with the organizers of the pickup location whether a later pickup is possible.
If no pickup occurs, the delivery may be passed on communally.
A redelivery is not provided for organizational reasons.
Check what you’ve ordered yourself.
For olive oil, glass bottles, or canisters, you’ll need a secure way to transport them.
Fruit boxes come in cartons and can usually be taken directly.
If you’re picking up for someone else, provide the name of the person at the pickup location.
Yes.
Orders can also be picked up by other members.
For this, you must provide the name of the person you’re picking up for at the pickup location.
First, check:
If something is still missing afterward, contact support with:
A replacement delivery means you receive an equivalent or alternative delivery instead of the originally planned product.
This can happen if fresh harvests, quantities, or contents deviate at short notice.
If the replacement is equivalent or of higher quality, the delivery is considered fulfilled.
If the replacement is of lower quality, an additional goodwill credit may be issued.
For a replacement delivery to be processed transparently, documentation on site is required.
Important details include:
Without traceable documentation, later clarification cannot be properly carried out.
If a product arrives damaged, document the damage immediately.
Contact support promptly with:
If the damage is confirmed, a credit or replacement will be issued.
For pure olive oil orders, such as pickup locations without fruit boxes, these are prepared together with the regular TEIKEI deliveries at the end of the month.
Handover to the parcel service or delivery to the pickup location generally occurs in the last week of the month.
Delivery may take place by the first week of the following month at the latest.
In exceptional cases, such as with fresh harvests, later deliveries may occur. This will be communicated in advance by email.
TEIKEI does not organize conventional individual deliveries.
Most deliveries are bundled via pickup locations.
This reduces individual transports, strengthens communities, and makes logistics more predictable.
Individual or postal shipping is only available for certain products or special cases.
Additional shipping costs arise when a delivery doesn’t follow the normal community flow.
This can be the case for:
These costs are listed separately.
TEIKEI primarily distinguishes between:
Check during ordering which shipping method is displayed for your product.
Yes.
TEIKEI is working to make the supply chain as sustainable as possible.
This includes:
Contact support only if you’ve checked the following yourself:
When you write, always include:
First, check your emails and login area.
Check your pickup location and delivery month.
Pick up your delivery on time.
Organize a substitute yourself if you can’t make it.
Actively select credit if you don’t want a replacement delivery for a cancelled order.
If you don’t make a selection, a cancelled delivery will be automatically rescheduled.
There is no automatic double delivery.
Contact support only if a specific special case remains unresolved after your own check.
One level up: 03 - FAQ – Frequently Asked Questions
Author: Felix Schröder, with help from AI (ChatGPT)
Created: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-04-30 · Last updated: 2026-05-21 · Questions or feedback? support@teikei.us