A substitute delivery means:
At pickup, you do not receive exactly the originally ordered product, but an equivalent or alternative delivery.
This can happen when:
A substitute delivery is not an error.
It is a way of handling real harvests, fresh food, and community logistics.
The key factor is whether the substitute is equivalent, of higher value, or of lower value.
The delivery is considered fulfilled if the substitute is appropriate in value and quantity.
This also applies if:
Example:
Instead of a crate of oranges, an equivalent citrus mix is provided.
In this case, the delivery is not automatically rescheduled.
A credit may be issued if the substitute was of lower value.
In this case, the delivery is still considered fulfilled, but a goodwill credit may additionally be created.
The review is based on pickup lists and delivery lists.
For a substitute delivery to be verifiable, it must be documented on-site.
Important details include:
A simple note is sufficient.
For example:
"Oranges → Citrus mix"
Organizers at the pickup location
Members
Agora Admins
A substitute delivery is a suitable alternative to the original delivery.
If it is equivalent or of higher value, the delivery is considered fulfilled.
If it is of lower value, a goodwill credit may be issued.
Clear documentation directly at the pickup location is essential.
Back to overview: Delivery & Pickup
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-01-14 · Last updated: 2026-05-20