If something is missing when you pick up your order, first check the obvious places.
Sometimes goods are delivered but overlooked on-site, incorrectly assigned, or stored separately.
Please check:
Also speak to the organizers or the local community.
Contact support if something is still missing after your check.
Please provide:
TEIKEI will review together with the parties involved:
If the goods are indeed missing, an appropriate solution will be provided.
This could be a credit or a replacement delivery.
First check the delivery note, pickup location, and on-site assignment.
If something is still missing afterward, contact support with complete details.
This allows us to trace where the delivery went and determine the right solution.
Back to overview: Delivery & Pickup
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2025-04-24 · Last updated: 2026-05-20