Technical problems can occur during login, registration, orders, or payments.
Many issues can be resolved by checking simple steps yourself.
If that doesn’t help, support can provide targeted assistance.
First, check:
If your email address is already in the system, do not create a new account.
First, reset your password.
If that doesn’t work, contact support with your account email.
Check:
If no email arrives or the link doesn’t work, contact support.
Provide the email address of your member account.
If an order or payment does not proceed, first try:
If the problem persists, contact support with a screenshot and a brief description.
In rare cases, a payment may be processed while the order is not displayed correctly.
Contact support with:
TEIKEI will then check whether the order and payment can be correctly assigned.
If an order was canceled due to a technical problem, there are two options:
If credit or vouchers were already used, support can check whether these can be made available again.
A payment may fail for various reasons.
Possible causes include:
Try the payment again with a different browser, device, or network.
If possible, use a stable payment method.
If an order has already been delivered but the payment is still pending, this will be reviewed manually.
You will then receive a message with a payment link or further steps.
If you have not received a payment link, contact support.
Unpaid orders can usually be canceled as long as they have not yet been processed further.
If credit or vouchers were used, these will be made available again after the cancellation, provided the cancellation was completed correctly.
Contact support for this.
To help support review your request, please provide as much of the following as possible:
First, check the email address, password, browser, device, and internet connection.
For payment problems, a different browser or device often helps.
If money was deducted but no order is visible, contact support with the payment confirmation.
The more precise your details, the faster the problem can be reviewed.
One level up: 03 - FAQ – Frequently Asked Questions
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2025-03-19 · Last updated: 2026-05-21 · Questions or feedback? support@teikei.us