This page helps you quickly find the right FAQ section.
Please first check the relevant section in the wiki, your login area, your emails, and your community.
If you don't find an answer there and a specific special case remains unresolved, you can then submit a support request.
Clicking on a box with ↗ opens the corresponding page in a new window.
Helpful pages for each step:
Questions about ongoing harvest shares, delivery months, changes, postponements, or uncollected harvest shares.
Questions about orders, payment status, failed payments, outstanding amounts, or payment allocation.
Questions about delivery dates, pickup locations, pickup, missed pickup, postponement, or missing delivery information.
Questions about credits, refunds, credit balances, postponements, or deliveries that did not go as planned.
Questions about logging in, account, password, personal data, or display in the login area.
Questions about errors in the Agora Marketplace, missing emails, display problems, order issues, or payment problems.
Questions about the community, pickup location, local organization, organizers, or starting a new community.
Questions about how the Agora Marketplace works and how harvest shares, payments, deliveries, credits, and communities are connected.
Questions about products, quality, origin, organic certification, residues, fruit boxes, olive oil, or complaints.
Questions about farms, producers, producer communities, origin, and transparency.
Please check first:
Many questions can only be clarified locally because TEIKEI centrally does not always see what happened at the pickup location.
If you don't find a suitable answer in the FAQ and the question cannot be resolved within your community, you can submit a support request.
Please include:
Your name
The email address of your account
Your community
Your pickup location
The affected delivery month
The order number, if available
The topic of your question
What you have already checked
Photo or screenshot, if relevant
First, choose the appropriate FAQ section.
Then check your login area, emails, and community.
Only contact support if a specific special case remains unresolved.
The more complete your details are, the better your concern can be reviewed.
One level up: TEIKEI in Europe
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › display adjusted by Claude
Created: 2025-05-31 · Last updated: 2026-10-11 · Questions or feedback? support@teikei.us