Issues or open questions can always arise in a community.
It is important that information is shared early and that those involved know who will clarify what.
Many situations can be resolved directly within the community.
If that is not sufficient, TEIKEI will assist with the next steps.
If the delivery quantity is not met in a community, the delivery may not always take place as planned.
Possible solutions include:
More information:
If a member cannot come at the pickup time, they should arrange a substitute in a timely manner.
Possible substitutes include:
After the pickup time has expired, responsibility for unpicked products transfers to the community.
No refund or credit is provided for orders that are not picked up.
If something is damaged or missing at pickup, the situation should be documented immediately.
Important details include:
Afterward, the information can be forwarded to TEIKEI.
More information:
Switching to refill containers is possible if the appropriate variant is available.
The process is typically as follows:
This ensures the process remains traceable.
A newly founded community usually cannot start immediately in the next shipping round.
The following is required beforehand:
If a shipping round is very close, TEIKEI will check with you whether joining is still realistic.
A new community will only appear as a selectable pickup location after official activation.
Before that, it is set up internally but not yet available for orders.
After activation, members can select the community for future orders.
Last-minute changes must be shared quickly within the community.
Each community needs its own communication channel for this.
Examples include:
More information:
Communities are allowed to change.
Please coordinate major changes with TEIKEI, such as:
It is important that members are informed in a timely manner.
Many problems can be resolved directly within the community.
Organizers consolidate information and pass it on.
If a solution is not possible on site, TEIKEI will assist with clarification.
Clear communication, good documentation, and early feedback are essential.
Back to overview: Community
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-02-04 · Last updated: 2026-10-11