Credits are created when an amount is credited to your TEIKEI account.
This can happen, for example, in the following cases:
Credits can be used for future orders or harvest shares.
If a product arrives damaged or defective, document the damage promptly.
Send the following to support:
If the defect is confirmed, you will receive a credit or a replacement delivery.
A credit is added to your TEIKEI account.
It can be used for future orders or harvest shares.
If technically possible, it will be automatically deducted from your next invoice or order.
If a delivery fails, postponement is the standard solution.
If you do not want a replacement delivery, you must actively select the "Credit" option during the postponement process.
A credit is also automatically created if a replacement delivery is no longer possible.
More information:
Credits are the standard solution.
A payout is only possible in exceptional cases.
During an active harvest share, a payout is generally excluded.
A payout can only be reviewed after the current harvest period has ended.
If you would like to request a payout, contact support.
Your credit balance is visible in the login area.
Check there for:
If a credit is not yet visible, processing may still be pending.
Credits must be used within 24 months.
After this period, the credit balance expires.
Yes.
A credit can be transferred to another TEIKEI member.
For this, TEIKEI needs a brief message with:
If a credit balance remains after cancellation, it will remain visible in your TEIKEI account.
It can be used for:
If a subsequent cycle is created, any existing credit balance will be taken into account where possible.
This means:
Yes.
Organizers of pickup locations can receive a credit for their coordination efforts.
A prerequisite is that the completed pickup list is submitted and reviewed in full.
A payout is possible upon request if a proper invoice is provided.
Credits remain visible in your TEIKEI account.
They can be used for future orders or harvest shares.
For failed deliveries, you must actively select the credit option as long as a replacement delivery is possible.
A payout is only possible in exceptional cases.
Back to overview: 03 - FAQ – Frequently Asked Questions
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2025-03-19 · Last updated: 2026-05-21