Your harvest share is your responsibility.
Please check the following first:
- Your login area
- Your emails
- Your delivery month
- Your pickup location
- Your payment
- Any received notifications
Support or organizers will only help if you have checked these points and a specific special case remains.
flowchart TD
A[Question about harvest share] --> B[Check login area]
B --> C[Check emails]
C --> D[Check delivery month and pickup location]
D --> E{Problem solvable on your own?}
E -->|Yes| F[Take action yourself]
E -->|No| G[Gather specific details]
G --> H[Contact support only for special cases]
If you want to understand the context in more detail, you will find the relevant detail pages here:
¶ Understanding Harvest Shares
¶ Ordering, Deadline, and Payment
You are responsible for picking up your harvest share on time.
If you cannot, you must organize a substitute yourself.
An unpicked harvest share will not be automatically replaced, credited, or refunded.
flowchart TD
A[Delivery announced] --> B{Can you pick up?}
B -->|Yes| C[Pick up yourself]
B -->|No| D[Organize substitute yourself]
D --> E[Substitute picks up]
B -->|Not picked up| F[No automatic compensation]
Check the following first:
- Was the delivery announced?
- Did you read the email?
- Were you at the correct pickup location?
- Were you there during the correct time window?
- Did a substitute pick up?
- Is there any information in the login area?
Only after checking these points is a support request meaningful.
flowchart TD
A[Delivery missing] --> B[Check email]
B --> C[Check login area]
C --> D[Check pickup location and time window]
D --> E[Check your pickup or substitute]
E --> F{Issue still unclear?}
F -->|No| G[No support needed]
F -->|Yes| H[Contact support with complete details]
If a delivery is postponed, you will receive information via email or in the login area.
You must read this information and act accordingly.
Depending on the case, the delivery will be:
- postponed to a later delivery month
- replaced
- recorded as a credit in your member account
flowchart TD
A[Delivery is postponed] --> B[Member receives information]
B --> C[Member reads message]
C --> D{Are there instructions?}
D -->|Yes| E[Member follows instructions]
D -->|No| F[Check login area]
F --> G[Contact support only for unclear special cases]
A credit is a compensation on your member account.
You use it yourself in the Agora marketplace for future orders or harvest shares.
A payout during an ongoing harvest share is generally not provided.
flowchart LR
A[Credit is created] --> B[Member account]
B --> C[Use for orders yourself]
B --> D[Use for harvest share yourself]
B --> E[Check payout only after harvest period]
You cancel your harvest share yourself in the member area.
The cancellation must be made at least 7 days before the automatic renewal.
If you miss this deadline, the harvest share will continue.
flowchart TD
A[Renewal is upcoming] --> B[Member checks email]
B --> C{Continue?}
C -->|Yes| D[Harvest share continues]
C -->|No| E[Cancel yourself in member area]
E --> F[At least 7 days before renewal]
Yes.
You find someone yourself to take over your harvest share.
Only once this person is confirmed do you contact support.
Your message must include:
- Your name
- Your account email
- The affected harvest share
- Name of the new person
- Email of the new person
flowchart TD
A["1 Harvest share cannot<br/>be continued"] --> B["2 Member finds replacement"]
B --> C{"3 Replacement found?"}
C -->|"Yes"| D["4a Send complete details<br/>to support"]
C -->|"No"| E["4b Harvest share continues"]
A general pause function is currently not available.
If you cannot pick up temporarily, you must organize a solution yourself:
- Find a substitute
- Pass on the share
- Transfer the harvest share
- Plan the delivery yourself in a timely manner
flowchart TD
A[Member cannot pick up] --> B[Find substitute]
B --> C{Substitute found?}
C -->|Yes| D[Substitute picks up]
C -->|No| E[Pass on share yourself]
E --> F{Solution found?}
F -->|Yes| G[Harvest share is used]
F -->|No| H[No automatic compensation]
Termination during the ongoing season is only possible in justified exceptional cases.
Before making a request, you must check the following yourself:
- Can someone else pick up?
- Can the share be passed on?
- Can the harvest share be transferred?
- Is the situation really permanent?
Only then is a request to support meaningful.
flowchart TD
A[Member wants to terminate during season] --> B[Check alternatives yourself]
B --> C[Check substitute or transfer]
C --> D[Check transfer]
D --> E{Permanent special case?}
E -->|No| F[Harvest share continues]
E -->|Yes| G[Contact support with justification]
Contact support only if you have checked the following yourself first:
- Login area
- Emails
- Delivery month
- Pickup location
- Payment
- Pickup
- Possible substitute
- Possible transfer
Your request must be complete.
Always provide:
- Name
- Account email
- Community
- Pickup location
- Delivery month
- Specific topic
- What you have already checked
- What exactly is not solvable
Incomplete requests cannot be processed meaningfully.
flowchart TD
A[Support request planned] --> B[Self-check complete?]
B -->|No| C[Check yourself first]
B -->|Yes| D[Gather complete details]
D --> E[Contact support]
You are primarily responsible for your harvest share.
Read your emails.
Check your login area.
Organize your pickup in a timely manner.
Find a substitute or replacement yourself if needed.
Contact support only if a specific special case remains after your own review.
One level up: 03 - FAQ – Frequently Asked Questions
Author: Felix Schröder, with the help of AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2025-03-19 · Last updated: 2026-05-20 · Questions or feedback? support@teikei.us