The central TEIKEI support team can currently only respond in exceptional cases.
Please submit a support request only after you have checked the following yourself:
Please currently expect processing times of over one month.
If important information is missing, processing may be delayed by several weeks. In some cases, no response is possible because the request cannot be assigned.
Clicking on a box with ↗ opens the corresponding page in a new window.
A support request is useful when a specific special case remains unresolved that cannot be clarified in the wiki, your login area, via your emails, or within your community.
For example:
Local questions about pickup times, missed pickups, distribution at the pickup location, or agreements within the community should first be clarified on-site.
Please check before sending whether your support request is complete.
Without this information, support often cannot meaningfully review your request.
TEIKEI is not a traditional service provider.
TEIKEI is a community-driven project. Support does not replace your own review of the wiki, login area, emails, or community.
If you expect classic online retail with customer service available at any time, a regular online shop may better suit your expectations.
TEIKEI thrives on members thinking along, checking information, sharing responsibility, and learning to organize themselves independently and directly on-site.
For general questions, larger concerns, exchange, and collaborative thinking, regular exchange formats are often more suitable than an individual support request.
These include, for example:
You can find an overview here:
There, you will also find the section Appointments & Exchange Formats.
First check the wiki, login area, emails, spam folder, and community.
Only submit a support request if a specific special case remains unresolved.
Always include all necessary information.
Incomplete requests may be significantly delayed or not processed.
One level up: 04 - Support & Ticket System
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-05-21 · Last updated: 2026-10-13 · Questions or feedback? support@teikei.us