Please select the area that best matches your question.
If you don't find an answer there, first check your login area, your emails, your community, and the information from your organizers.
A support request only makes sense if a specific special case remains unresolved afterward.
¶ Harvest Shares, Ordering, and Payment
flowchart TD
subgraph BEREICH1[" "]
B[Harvest Shares] -.-> B1[Link: FAQ Harvest Shares]
C[Ordering and Payment] -.-> C1[Link: FAQ Ordering and Payment]
E[Credits] -.-> E1[Link: FAQ Credits]
end
click B "https://wiki.teikei.us/en/home/3_FAQ/Verwaltung_Ernteanteile" "Open FAQ Harvest Shares"
click B1 "https://wiki.teikei.us/en/home/3_FAQ/Verwaltung_Ernteanteile" "Open FAQ Harvest Shares"
click C "https://wiki.teikei.us/en/home/3_FAQ/Bestellung_Zahlung" "Open FAQ Ordering and Payment"
click C1 "https://wiki.teikei.us/en/home/3_FAQ/Bestellung_Zahlung" "Open FAQ Ordering and Payment"
click E "https://wiki.teikei.us/en/home/3_FAQ/Gutschriften" "Open FAQ Credits"
click E1 "https://wiki.teikei.us/en/home/3_FAQ/Gutschriften" "Open FAQ Credits"
classDef faq fill:#e8f2ff,stroke:#0057b8,stroke-width:2px,color:#003b7a;
classDef linkbox fill:#fff7d6,stroke:#d6a500,stroke-width:2px,color:#4a3a00;
class B,C,E faq;
class B1,C1,E1 linkbox;
style BEREICH1 fill:#f6f9ff,stroke:#b8d7ff,stroke-width:2px;
¶ Delivery, Pickup, and Community
flowchart TD
subgraph BEREICH2[" "]
D[Delivery and Pickup] -.-> D1[Link: FAQ Delivery and Pickup]
H[Community] -.-> H1[Link: FAQ Community]
end
click D "https://wiki.teikei.us/en/home/3_FAQ/Lieferung_Abholung" "Open FAQ Delivery and Pickup"
click D1 "https://wiki.teikei.us/en/home/3_FAQ/Lieferung_Abholung" "Open FAQ Delivery and Pickup"
click H "https://wiki.teikei.us/en/home/3_FAQ/Gemeinschaft" "Open FAQ Community"
click H1 "https://wiki.teikei.us/en/home/3_FAQ/Gemeinschaft" "Open FAQ Community"
classDef faq fill:#e8f2ff,stroke:#0057b8,stroke-width:2px,color:#003b7a;
classDef linkbox fill:#fff7d6,stroke:#d6a500,stroke-width:2px,color:#4a3a00;
class D,H faq;
class D1,H1 linkbox;
style BEREICH2 fill:#f6f9ff,stroke:#b8d7ff,stroke-width:2px;
¶ Login, Emails, and Technical Support
flowchart TD
subgraph BEREICH3[" "]
F[Login Area] -.-> F1[Link: FAQ Login Area]
M[Automatic Emails and Spam Folder] -.-> M1[Link: FAQ Emails and Spam Folder]
G[Technical Issues] -.-> G1[Link: FAQ Technical Issues]
end
click F "https://wiki.teikei.us/en/home/3_FAQ/Login-Bereich" "Open FAQ Login Area"
click F1 "https://wiki.teikei.us/en/home/3_FAQ/Login-Bereich" "Open FAQ Login Area"
click M "https://wiki.teikei.us/en/home/3_FAQ/Technische_Probleme/Automatische-E-Mails-und-Spamordner" "Open FAQ Automatic Emails and Spam Folder"
click M1 "https://wiki.teikei.us/en/home/3_FAQ/Technische_Probleme/Automatische-E-Mails-und-Spamordner" "Open FAQ Automatic Emails and Spam Folder"
click G "https://wiki.teikei.us/en/home/3_FAQ/Technische_Probleme" "Open FAQ Technical Issues"
click G1 "https://wiki.teikei.us/en/home/3_FAQ/Technische_Probleme" "Open FAQ Technical Issues"
classDef faq fill:#e8f2ff,stroke:#0057b8,stroke-width:2px,color:#003b7a;
classDef linkbox fill:#fff7d6,stroke:#d6a500,stroke-width:2px,color:#4a3a00;
class F,M,G faq;
class F1,M1,G1 linkbox;
style BEREICH3 fill:#f6f9ff,stroke:#b8d7ff,stroke-width:2px;
¶ Agora Marketplace, Products, and Producers
flowchart TD
subgraph BEREICH4[" "]
I[Questions about Agora] -.-> I1[Link: FAQ Questions about Agora]
J[Products and Quality] -.-> J1[Link: FAQ Products and Quality]
K[Producers] -.-> K1[Link: FAQ Producers]
end
click I "https://wiki.teikei.us/en/home/3_FAQ/Fragen_zur_Agora" "Open FAQ Questions about Agora"
click I1 "https://wiki.teikei.us/en/home/3_FAQ/Fragen_zur_Agora" "Open FAQ Questions about Agora"
click J "https://wiki.teikei.us/en/home/3_FAQ/Produkte_Qualität" "Open FAQ Products and Quality"
click J1 "https://wiki.teikei.us/en/home/3_FAQ/Produkte_Qualität" "Open FAQ Products and Quality"
click K "https://wiki.teikei.us/en/home/3_FAQ/Produzenten" "Open FAQ Producers"
click K1 "https://wiki.teikei.us/en/home/3_FAQ/Produzenten" "Open FAQ Producers"
classDef faq fill:#e8f2ff,stroke:#0057b8,stroke-width:2px,color:#003b7a;
classDef linkbox fill:#fff7d6,stroke:#d6a500,stroke-width:2px,color:#4a3a00;
class I,J,K faq;
class I1,J1,K1 linkbox;
style BEREICH4 fill:#f6f9ff,stroke:#b8d7ff,stroke-width:2px;
flowchart TD
X["1 Check login area, emails,<br/>spam folder, community, and<br/>organizers"]
X -.-> X1["Link: Automatic Emails<br/>and Spam Folder ↗"]
X --> W{"2 Specific special case<br/>remains unresolved?"}
W -->|"No"| Y["No support request needed"]
W -->|"Yes"| V["3 Submit support request<br/>with complete details ↗"]
V -.-> V1["Link: Submit Support Request<br/>↗"]
V -.-> V2["Link: All Contact Options and<br/>Network Overview ↗"]
click X1 "https://wiki.teikei.us/en/home/3_FAQ/Technische_Probleme/Automatische-E-Mails-und-Spamordner" "Open FAQ Automatic Emails and Spam Folder" _blank
click V "https://wiki.teikei.us/en/home/4_Support-und-Ticketsystem/Support-Anfrage-stellen" "Open Submit Support Request" _blank
click V1 "https://wiki.teikei.us/en/home/4_Support-und-Ticketsystem/Support-Anfrage-stellen" "Open Submit Support Request" _blank
click V2 "https://wiki.teikei.us/en/home/0_Einstieg-und-%C3%9Cberblick/Kontakt_%C3%9Cbersicht" "Open All Contact Options" _blank
classDef support fill:#f4f4f4,stroke:#777777,stroke-width:2px,color:#222222;
classDef linkbox fill:#fff7d6,stroke:#d6a500,stroke-width:2px,color:#4a3a00;
class X,W,Y,V support;
class X1,V1,V2 linkbox;
Clicking on a box with ↗ opens the relevant page in a new window.
- Check your login area, your emails and spam folder, your community, and the information from your organizers. The FAQ "Automatic Emails and Spam Folder" provides help for missing emails.
- If no specific special case remains unresolved afterward, no support request is needed.
- If a specific special case remains unresolved, submit a support request with complete details. You can find additional options in the overview "All Contact Options and Network Overview."
Questions about ongoing harvest shares, delivery months, changes, postponements, or uncollected harvest shares.
¶ Ordering and Payment
Questions about orders, payment status, failed payments, outstanding amounts, or payment allocation.
¶ Delivery and Pickup
Questions about delivery dates, pickup locations, collection, missed pickups, or missing delivery information.
Questions about credits, postponements, refunds, or deliveries that did not occur as planned.
Questions about logging in, your account, password, personal data, or the display in the login area.
Questions about errors on the website, missing emails, display problems, or technical disruptions.
Questions about the community, pickup location, local organization, or the role of organizers.
Questions about how the Agora marketplace works and how harvest shares, payments, deliveries, and communities are interconnected.
¶ Products and Quality
Questions about products, quality, origin, producers, or special features of individual harvest shares.
Questions about the farms, producers, and projects in the TEIKEI network.
Please submit a support request only if you have checked the following beforehand:
- Instant FAQ
- Login area
- Emails and spam folder
- Community group
- Organizers at the pickup location
Central support is currently only available on a limited basis.
Please expect a processing time of up to four weeks or longer.
A support request only makes sense if it concerns a specific special case that cannot be resolved in the wiki, login area, or within your community.
Please check beforehand:
If your request is still necessary afterward, please provide complete details.
Please provide:
- Your name
- The email address associated with your account
- Your community
- Your pickup location
- The affected delivery month
- The order number, if available
- The topic of your question
- What you have already checked
- Photo, screenshot, or evidence, if relevant
First, select the appropriate FAQ area.
Then check your login area, emails, spam folder, and your community.
Only submit a support request if a specific special case remains unresolved afterward.
The more complete your details are, the better your concern can be reviewed.
Back to overview: 03 - FAQ – Frequently Asked Questions
Author: Felix Schröder, with assistance from AI (ChatGPT)
Creation: written by Felix Schröder › formatted in Markdown by ChatGPT › published by Felix Schröder › layout adjusted by Claude
Created: 2026-05-20 · Last updated: 2026-05-27